Refund Policy

30-Day Money Back Guarantee

At PAWPIPET™, we stand behind the care and intention we put into every product. That’s why we offer a 30-Day Satisfaction Guarantee.
If you don’t feel the results meet your expectations within 30 days of receiving your item, we’ll give you your money back — no questions asked.

How to Claim Your Guarantee:

1. Contact us at support@pawpipet.com within 30 days of receiving your order.

2. Include your order number, email address, and full name so we can quickly locate your purchase.

No product returns required. We trust our customers and believe in making things simple.

Damages & Issues

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, contact us immediately at support@pawpipet.com.
We’ll evaluate the issue and work quickly to make it right.

Exchanges

We currently do not offer traditional product exchanges.
If you would like a different item, the simplest and fastest method is to request a refund and, once your refund request is approved, place a new order for the product you prefer.

Refunds

Once your request is approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note: some banks or credit card processors may take a few additional days to post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please reach out to us at support@pawpipet.com.

This policy ensures your peace of mind when shopping with PAWPIPET™, because we believe caring for your pets should never feel like a risk.